In some situations, a subordinate can be more skilled at the job than a superior. The more experienced workers often occupy higher positions and the less experienced ones report to them.Īlthough superiors are usually more skilled and experienced than their subordinates, that’s not always the case. Hierarchy is a part of the organizational structure. When issues arise within their jurisdictions, it’s their responsibility to resolve them. Employees are assigned different roles based on their skills and experience on the job. There are two factors at play in this scenario: structure and hierarchy.īusinesses are structured a certain way to facilitate operations. After speaking with the first person, they either directed you to someone else or got instructions from that person on the best ways to attend to your needs. How many people did you speak with the last time you visited an organization? It was probably more than one.
